Get started with the PAX A920Pro

Your PAX A920pro terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with Wi-Fi.

‍Charge terminal

Before proceeding with the setup, please connect your PAX A920pro to power. We recommend 4hrs of charge before use.

Power on

To power on, press the power button on the right side of the terminal for about 2s until the display lights up.

Initial Terminal Login

Use the default User Credentials, please see Initial Terminal Login section

Take payments

When the terminal connects to the 4G network, it is ready to take payments.

Power off

To power off, press and hold power button for about 2s, press power off option displayed.

Load paper roll

Power off the terminal and lift the printer door hatch. Insert paper roll with flap facing forward. Pull paper towards terminal. Close the cover.

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Items inside the box

1. Android payment terminal (battery included)

2. Power adapter

3. 1.2m USB cable (USB-A to USB-C)

4. 5 x paper rolls

Taking a Payment on your PAX A920Pro

The following payment types and methods are accepted:

1. Contactless payments (Tap & Go), chip insert and swipe

2. Visa, Mastercard, American Express, and eftpos

3. Google Pay, Apple Pay and Samsung Pay

To take a payment, from the Standalone Payments Home Screen, click on the “Purchase” Icon, then:

1. Enter the transaction amount (A decimal point is not required) and select ‘Done’

2. Ask the cardholder to tap, insert or swipe their card/mobile device

3. If prompted, ask the cardholder to select the Account, enter their PIN and select ‘Enter’

4. If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the terminal will print a merchant receipt, or you can select a receipt from the confirmation screen, both merchant and cardholder

Completing a refund transaction on your PAX A920Pro

Refund will only be available on the terminal if the feature has been approved and enabled, if the feature is not enabled and you would like to request the feature, please contact our support team.

From the Stand-alone Payments Home Screen:

1. Click on the “Refund” Icon in the menu

2. Enter the transaction amount (A decimal point is not required) and select ‘Done’

3. Ask the cardholder to tap, insert or swipe their card/mobile device

4. If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the terminal will print a merchant receipt, or you can select a receipt from the confirmation screen, both merchant and cardholder

Please note - You may be prompted to enter a password to use the refund feature. This is a security measure to protect your business. If prompted, the default password is 733863

Connecting to Wi-Fi on your PAX A920Pro

For the most stable connection, we recommend connecting your device to your store/shops local Wi-Fi network.

To connect to Wi-Fi, follow these steps:

1. From the Payments Home Screen or Standalone Payments Home Screen, click the hamburger menu on the top right of the screen.

2. Select Wi-Fi settings

3. Select the Wi-Fi network that you would like to connect to

4. Enter the Wi-Fi password

5. Press connect

Confirm in the Wi-Fi list that the network has connected successfully.

Click the android back button at the bottom of the screen to return to the menu.

Terminal Settings on your PAX A920Pro

On the Stand-alone Payment Home screen;

1. Click on the hamburger menu in the top right hand corner

2. From the menu options, select “App Settings”

3. You will be presented with options to configure your terminal, with the following options

Screensaver Timeout (sec)

1-120 seconds before the screensaver activates

Print: Merchant First

A on/off selection for printing of customer receipt first

Print: Merchant Receipt

A on/off selection for never printing the merchant copy

Print: Contactless

A on/off setting for contactless receipts

Print: To Screen

A on/off setting to enable printing of all receipts to the screen (as opposed to paper printer)

Auto Logon

Enable or disable the auto login

Auto Log-off

Enable or disable the automatically logging off of the cashier on the terminal

Auto Logoff Timeout (mins)

Time before cashier is logged off, 1-60 (mins)

Date Menu Panel
Enable or disable the date menu panel

Dev Menu
Enable or disable the Dev Menu

Reset to Default
Will restore original settings

How to restart your terminal on your PAX A920Pro

There are two ways to restart your PAX A920Pro terminal

Soft Reboot

1. To reboot your terminal, hold the power button on the right hand side of the terminal for 2 seconds

2. From the icons that appear, select the “Restart” icon.

3. This icon will then be highlighted in the middle of the screen, click on “Restart” again, to initiate the reboot. 

4. The terminal will then restart.

Hard Reboot

1. If the Soft Restart did not work / or was not responsive, the terminal may require a hard reboot.

2. Turn the Terminal over, and locate the battery cover, which is the cover of the bottom half of the terminal. 

3. Slide the battery cover latch to the right, towards the ‘unlock’ icon

4. Lift the cover off

5. Lift the bottom of the battery up off and away from the terminal, this will shut off all power the terminal.

6. Wait 5 seconds, and then reconnect the battery and battery cover, ensuring that the battery latch is slid to the left towards the ‘locked’ icon. 

7. Ensure the battery and battery cover is firmly in place and secure prior to further use.

8. Then press and hold the power button on the right hand side of the terminal to turn the device back on.